Shipping & Returns Policy

Terms & Conditions

Please read our terms before making the payment. By making payment you agree to below terms applied to sold stock on above invoice.

1. All items have a 90 days warranty unless stated otherwise on the first page of this invoice.
2. Any items warranty claimed within the first 30 days will be credited for next purchase, refund or replacement. Any items warranty after 30 days will be repaired and returned after repaired.
3. All returns must be approved via RMA and should reach us within the 30/90 days warranty period. If any products are received after this period we will not accept and you can arrange the delivery back to yourself.
4. We cannot take back any stock back without a completed RMA correct sheet to be sent to us in time for approval.
5. We highly recommend that you do not sell the stock or commit with your client until it’s in your possession. It is also your responsibility to test the stock before you sell or use it. If you try to return the stock you have sold to your customer and it came back from your customer we won’t be able to accept it. We have a strict no acceptance policy on items our buyers sold to their buyers.
6. Any returns or refunds can take up to 14 Working Days to be processed and completed.
7. Battery of devices are warranty minimum 80%.
8. Products will not be returned on region, software or language issues/disputes. Please specify your requirements beforehand to be mentioned on the invoice.
9. Terms and conditions can change prior to any notice and new terms will be applied automatically on to current and previous orders.

        Its customer’s responsibility to request a copy of our new terms to be up to date.

10. Any device that does not turn on or switch on regardless of any problem should be reported and returned as per our conditions within 7 days of receipt.
11. If you try to repair any of the devices and any additional faults are developed then unfortunately that device won’t be covered at all.
12. It is your responsibility to thoroughly check and confirm bank details on the invoice before making the payment.
13. We have a no return policy on change of mind. We will not take back any stock if you don’t like the model invoiced and received.
14. Any ID locked stock such as iCloud or Google Account should be reported within 7 days to claim a return. Any stock claimed after 7

       days of receipts of goods will not be accepted.

15. We should receive the exact amount of EUR/USD Stated on the invoice next to “Payment Due:”. It’s your responsibility to ensure that we receive

        the full amount.

16. If there are any units missing inside the parcel that don’t match the paid invoice then immediately send us the picture and video of the box and content before putting them out for use. Otherwise we will not take any responsibility after 24 hours of the delivery.
17. If your Parcel is stuck in the transit for any reason such as customer’s identification by courier, missed delivery by courier, delay at a courier depot or delay in scanning there will be no cancellation or refunds until we have received the parcel back securely.
18. For any CPO non activated stock we do not give any warranty neither we guarantee the warranty time manufacturer will offer after activation. Any returns or faults other than physical cosmetics should be claimed with the Manufacturer directly.
19. It is the customer’s (purchasing the above stock) responsibility to handle any custom duties, import charges, import documentation, VAT Number, EORI number and import process in their country with their accountant and custom officials.